If your Lumi–Smart LED Bulb doesn’t show online on Cielo Home mobile app there might be one of the several possibilities.
- If the password you entered for your Wi-Fi router is incorrect or Lumi is unable to connect to the desired Wi-Fi network, go to Mobile Settings > Wi-Fi Settings and see if Lumi is still showing in the Wi-Fi List. If this is the case, follow “Change Wi-Fi” troubleshooting guide to configure Wi-Fi network of Lumi. This time, make sure you enter correct Wi-Fi network password and there is no restriction configured on your Wi-Fi network.
- Check to see if there is a stable working internet available on your Wi-Fi network. Stable working internet connection is the primary requirement for Cielo Lumi to work properly.